New client services charter and easy English versions

Our new client services charter is about how we must treat our clients. It also explains to our clients what they can do to help us treat them well.

As outlined in the charter, if you are unhappy with the quality of our services or about a decision we have made, you can contact us. If we have made a mistake, we will acknowledge that and work with you to resolve it.

We now also have easy English versions of the charter.

Community feedback is reflected in our charter. In late 2019, we put the draft charter on the government’s Your Say ACT portal and received input from three organisations.

You can download a copy of the client services charter (PDF 734KB), easy English version (PDF 689KB), or Easy English basic version (PDF 146KB), or contact us for a printed copy or accessible version.