New client services charter

Our new client services charter is about how we must treat our clients. It also explains to our clients what they can do to help us treat them well.

In late 2019, we put the draft charter on the government’s Your Say ACT portal, allowing community members to comment on it. We received submissions from three community organisations. Their feedback is reflected is the final version of the charter.

As outlined in the charter, if you are unhappy with the quality of our services or about a decision we have made, you can contact us. If we have made a mistake, we will acknowledge that and work with you to resolve it.

You can download a copy of the client services charter (PDF 734KB) or contact us for a printed copy or accessible version.