The Commission is able to handle complaints about services for children and young people and/or their carers in the ACT. Carers include parents, kinship carers, foster carers or others with caring responsibilities for children and young people.
A service provided for children and young people includes:
We can handle complaints about individuals or organisations providing services to children and young people. If you have difficulty or concerns about making a complaint you can contact us by phone or email and we will talk to you about the process and we can help you write the complaint down. The complaint process is accessible, informal and free but we can also help by referring you for advocacy or legal advice if that would assist you to make your complaint.
The Commission generally tries to resolve complaints informally and where appropriate through conciliation. Information about conciliation is available in our conciliation FAQ.
Examples of complaints we have handled about services for children and young people include: