COVID-19: information for our clients

The health and wellbeing of our clients, the community and our staff is our number one priority. We have measures in place to ensure that we can continue to deliver services without placing people at unnecessary risk; and any updates to our services will be posted here and on social media, so please keep in touch or subscribe for the latest information.

For general information about COVID-19 go to the ACT government COVID-19 website which is regularly updated with reliable information and advice.

We are open & enquiry line

Our office at 56 Allara St, Canberra is open to the public 9am-5pm Monday to Friday; and our enquiry line is also open during normal business hours. If you would like more information about our services or would like to talk to someone about how to make a complaint, call us on 02 6205 2222 or email

You can also fill in the online enquiry or complaint form and we will get back to you.

Complaints and conciliation conferences

We are accepting complaints and conducting conciliation conferences at the moment. Please be assured that we take every complaint seriously, and that we are working to deliver quality and timely services as best we can.

Services for victims of crime

Victim Support ACT is open and ready to assist you. The best way to contact us is by phone: 02 6205 2222 or email

If you need urgent help for your safety, or if you are reading this out of business hours, you can also call Police on 000, the Domestic Violence Crisis Service on 02 62 800 900 or the Canberra Rape Crisis Centre on 02 6247 2525.

Advocacy services for vulnerable people

We remain available to take concerns in relation to people experiencing vulnerability; and people who need advocacy support to facilitate their access to supports and services. We will continue to monitor and respond to the situations of current clients/consumers with whom we have been working, and will maintain oversight of the services and systems for which we have responsibility. To refer a situation to the Public Advocate, please call us on 02 6205 2222 or email us at