Complaints About Us
The ACT Human Rights Commission is committed to delivering quality services that respond to the needs of the community. To help us achieve this, we encourage your feedback on our services. Our Client Services Charter PDF(730KB) sets out what you can expect when dealing with us. We welcome comments and suggestions about our performance.
If you have a complaint about us, please let us know. We will aim to resolve it quickly and fairly. All complaints are taken seriously, and feedback is used to help us develop and improve our work.
How to make a complaint
If you are not satisfied with our service or if you have a suggestion on how we can improve, please first consider raising your concern with the staff member/Commissioner who has been assisting you.
If this does not resolve your concerns, or if you are not comfortable doing this, you can make a complaint by contacting the Commission President:
GPO Box 158
Canberra ACT 2601
Ph: (02) 6205 2222
It will help us to resolve your complaint quickly if you can outline your complaint as clearly and as accurately as possible and provide us with any supporting documents and correspondence.
How your complaint will be handled
We will acknowledge receipt of your complaint and let you know when you can expect a response. We may contact you to discuss your complaint or to request further information.
We will only disclose your information to those areas within the Commission that may have information relevant to your complaint so that it can be managed fairly. None of the information provided will be disclosed outside of the Commission without your permission unless we are required to do so by law.
Your complaint will be dealt with impartially and promptly. We will make every effort to provide a satisfactory outcome for you where your complaint is found to have substance. We may also take steps to modify processes and behaviour to reduce the likelihood of a similar situation occurring in future.
What if I’m still not satisfied?
Depending on the nature of your complaint, you may be able to make a complaint about the Commission to the ACT Ombudsman, Ph 1300 362 072. In accordance with the Commission’s governance and corporate support protocol PDF(553KB), the President will liaise directly with Ombudsman to resolve complaints about the Commission’s functions.