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Area
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Access to premises
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Terms of Settlement
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Staff training
Store signage
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Compensation
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Complaint Summary
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A female customer entered a store with her baby in a pram and found that she was unable to access the lower level of the store because there was only a goods lift and it was full of stock. Staff informed her that she could not access the lower level if she wanted to keep the pram with her. The woman alleged that staff showed no interest in her concerns, or attempted to assist her to access the lower level of the store.
At conciliation the store agreed to remind the store manager and the management team regularly of the need to keep the access areas to the lift clear, and make the lift available for members of the public at all times (unless to do so would cause unjustifiable hardship to the store). The store also agreed to erect clearly visible signage to inform members of the public about the availability of the lift, and all staff of the store will be reminded regularly of the need to assist customers who need access to the basement via the lift or otherwise. Regular staff training sessions will continue to reinforce previous training on use of the store’s lift.
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Area
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Employment
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Terms of Settlement
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Written apology
Review of policies
Introduction of guidelines for interview process
Training on discrimination law
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Compensation
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$400
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Complaint Summary
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A woman alleged that during the course of an employment interview, she was asked several questions of a personal nature, including, whether she was married, her age, did she have children and whether she babysat her grandchildren. This was information that she felt uncomfortable providing because of the potential to discrimination against her on these grounds.
At conciliation the company agreed to provide a written apology to the woman and to review its policies and introduce guidelines to improve its employment interview processes to ensure that questions comply with anti-discrimination law. The company also agreed to undertake training on discrimination law, improve its interview practice and to pay the woman $400 in compensation.
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Area
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Employment
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Terms of Settlement
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Letter of apology
Improved policies and procedures
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Compensation
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$20 000
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Complaint Summary
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A man alleged that because he took some time off work to care for his ill daughter his employment was terminated. At conciliation his employer provided him with a letter of apology, and paid him $20,000 compensation. The employer also undertook to ensure that improved policies and procedures were implemented to prevent further incidents of this nature occurring.
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Area
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Employment
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Terms of Settlement
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Provide a statement of service
Letter to former manager
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Compensation
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$4 500
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Complaint Summary
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A woman complained that when she informed her manager that she was pregnant, he told her that she was not performing well in her job, and transferred her to an area unrelated to her professional qualifications. The woman claimed that after disclosing her pregnancy to colleagues she was told that she could no longer attend an interstate conference that she had already arranged. The woman believed that in moving her to another position the manager also took into account her status as a sole carer for her young child.
At conciliation the woman’s former employer agreed to pay the woman $4,500, provide her with a statement of service, and write to their former Manager advising of the complainant’s view that his treatment of her was discriminatory, and that she should have received more support and training from him
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Area
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Employment
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Terms of Settlement
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Copy of transcript of disciplinary interview
Ongoing information sessions for management
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Compensation
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$3 500
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Complaint Summary
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A woman alleged that her employer did not accommodate her request for flexible work practices after she was not able to obtain after-school care for her child who had a disability. She claimed that she was picked on and humiliated by remarks about her parental commitments and being a single parent. She claimed that when she asked for some flexibility with her work hours, her employer said it was not economically feasible, and that she should look for alternative employment. She eventually left her workplace.
At conciliation, the employer agreed to: pay the woman $3,500 in compensation; provide her with a copy of the transcript of her disciplinary interview; conduct ongoing information sessions for management to raise awareness regarding the needs of carers and people with disabilities, and to advise the Human Rights Commission when these steps were taken.
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Area
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Employment
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Terms of Settlement
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Policy Change
Compensation
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Compensation
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$1750
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Complaint Summary
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A woman working as a nurse on a casual basis claimed that her employer unfairly removed her from working at the institute she originally worked. The woman chose to work at this institute because the hours of the shifts allowed her to pick her children up from school. The alternative work offered by her employer would only be suitable for picking up her children one or two days per week. The woman decided to resign her position. The employer claimed that the women’s needs were taken into account when allocating shifts and denied discrimination had occurred, but agreed to conciliate. The complaint was resolved with the employer agreeing to raise the woman’s concerns about the procedure for handling staff issues and lack of orientation for new staff with the director of the institute and provide feedback on this meeting in a letter to her. The employer also agreed to provide the woman with a copy of its new ‘Code of Conduct’ policy and pay the woman $1,750 compensation for hurt, humiliation and distress..
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Area
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Accommodation
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Terms of Settlement
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Policy Review
Staff Training
Compensation
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Compensation
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$2000
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Complaint Summary
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A woman alleged that she was discriminated as a carer by a housing provider. At conciliation the accommodation service agreed to review its processes and procedures, and make improvements to its services. They agreed to introduce better processes for resolving complaints by customers; provide staff training on relevant laws, including human rights and discrimination; provide appropriate housing for the women and her daughter; provide a written apology to the woman; put in place a process for dealing with any ongoing issues and; pay the woman $2000.
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