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Area
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Provision of goods, services or facilities
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Terms of Settlement
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Cultural awareness training
Assurances about future services
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Compensation
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Nil
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Complaint Summary
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A man complained that his wife had been discriminated against on the grounds of her sex, race and religious belief, whilst seeking advice about their son. The man stated that the professional whom they consulted persisted in trying to shake his wife’s hand, and made a number of comments that they should follow Australian customs if they intended staying in Australia, and telling them it is rude not to shake hands. The couple’s cultural and religious background does not permit such contact between men and women.
At conciliation the professional’s employer made an apology and paid $10,000 compensation. The respondent undertook to ensure that all staff and particularly the individual involved in the complaint receive cultural awareness training, and made assurances in relation to the provision of future services to their son.
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