In addition to individual advocacy, the Public Advocate also undertakes systemic advocacy.
The systems advocacy work we do seeks to:
- introduce and influence positive long-term changes to systems that support and respond to the needs of the community, including: the legislative, policy and practice environments that they operate in,
- ensure that the rights and interests of people experiencing vulnerability are upheld,
- promote improved opportunities and outcomes,
- ensure the issues and experiences of individuals inform the focus of our work.
Individual matters provide us with examples and help us to work out:
- areas of concern in the community,
- problems that exist in respect of ACT systems,
- issues that could be addressed through our systems advocacy work.
Systems advocacy may take various forms and typically builds upon the outcomes of research, inquiries and reviews that seek to improve our understanding of the issues at hand.
The information obtained through these processes is used to advocate for systemic changes by engaging with directorates, agencies, and relevant stakeholders to identify what can be done to improve outcomes for people experiencing vulnerability.