Training and education

The Health Service Commissioner offers tailored training sessions about rights and responsibilities under the Health Records (Privacy and Access) Act 2007, for both consumers and providers of health services.

Training sessions can address issues including:

  • access to health records;
  • appropriate disclosure of health information;
  • record keeping requirements; and
  • complaint handling.

We can design a package that:

  • addresses the individual needs of your workplace or organisation;
  • include activities and case studies relevant to your workplace or organisation; and
  • is provided at a time and place that suits your staffing arrangements.

A comprehensive introduction to the Health Records (Privacy and Access) Act is usually incorporated into a three hour training session.  However, packages can be developed to suit your requirements.

Feedback received from tailored training sessions include:
“Training was fantastic and every physio should do that… Really liked the targeted case studies. Well done”.
“One of the best presentations I have seen for a long time – I do a lot myself for work. You were right across it.”

Costs for tailored training varies depending on the numbers involved and preparation required by the Commission, and may be provided free of charge depending on circumstances.

Please contact the Health Services team at the Commission on (02) 6205 2222 for more information.