Outcomes of Complaints

As part of dealing with a complaint, the Commission may suggest the parties attempt conciliation. More information on this process is available in our Guide to Conciliation. The Commission’s decision to conciliate a complaint means that while the complaint has not been proven, the Commission is satisfied that the complaint is appropriate for conciliation and is likely to be successfully conciliated. Conciliation is an opportunity for the people involved in a complaint to sit down and talk about the issues and to resolve the complaint privately and by agreement.

The Commission has collated de-identified outcomes of our conciliation process in a variety of protected attributes, to give a sense of the sorts of outcomes that are possible: